Frequently Asked Questions (FAQ)

General Questions

The Police and Fire Clinic is open 0700-2300 hours, Monday thru Friday. The Police and Fire Clinic is closed on major holidays.

Depending on injury or illness, members may report to MedStar Washington Hospital Center or MedStar Georgetown University Hospital Center Emergency Rooms. For less serious illness or injuries, members can be treated at one of the two MedStar Prompt Care conveniently located in Adams Morgan and Capitol Hill Washington, DC. Members can utilize any of these medical treatment facilities regardless of last name. Please refer to your Agency policies and procedures.

- Adams Morgan 1805 Columbia Road N.W. Washington, D.C. 20009 : 0800-2000 hours; Saturday, Sundays, and Holidays.

- Capitol Hill 228 7th Street S.E. Washington, D.C. 20003 : 0800-2000 hours; Saturday, Sundays, and Holidays.

PFC will not cover any expenses for an outside specialist that we do not refer. Also, the patient’s private insurance may not reimburse them because it may be considered a worker’s compensation injury.

The therapist must be able to have access to the injured area. Here are some suggestions related to the type of injury: Knee, lower body, back - Loose fitting sweats or shorts.

-Shoulder - sleeveless shirt/blouse.

-Upper back – loose fitting top i.e. sweats (women may want to take a camisole top or tank top).

-Supportive shoes (i.e. tennis or running shoes – NO FLIP FLOPS).

An MRI is a magnet. For a regular MRI patient will be inside the scanning tube. You may wear regular clothing, but no jewelry, hair pins, etc. Police officers must secure weapon before arrival.

IMPORTANT: IF THE PATIENT REQUIRES SEDATION, THEY WILL NEED A RIDE TO AND FROM THE MRI APPOINTMENT.

Speak with the radiology technician at PFC.

To obtain your medical records from Police and Fire Clinic, members are required to fill out and submit a medical records release form. The medical records release form should have all pertinent information completed to expedite your request: including name, date of birth, specific records, dates of service and member’s signature. Please submit your request via mail, fax, or drop the request off at the Clinic during business hours.

*Reproductions of medical records are done at Police and Fire Clinic. Please allow 3-5 business days of receipt of request.

Appointment and Applicant Questions

If a patient needs to reschedule an appointment, they must speak with their liaison or Provider at PFC.

Patients must take a picture ID (i.e. driver’s license), medical records and MRI or x-rays related to the injury.

Appointments are initiated by PFC. Patient will be notified by PFC regarding initial appointment.

Applicants have designated RN Case Managers. The designated RN Case Manager will contact applicants regarding the process.